Battery Warranty
Terms & Conditions
- The manufacturer provides warranty for new batteries for 12 months from the date of purchase for passenger vehicles, and 6 months from the date of purchase for commercial vehicles and generators below 400KVA capacity.
- Should the battery fail due to a manufacturing defect within the warranty period, the battery will be replaced free of charge and the new warranty period will be the remaining time from the original purchase date.
Manufacterer’s Warranty
Warranty does not cover the following:
- Discharged batteries that can be charged and returned to service.
- Damage due to charging system failure, negligence, abuse, accident or improper installation.
- Damage due to wrong application.
- Any abuse of the warranty card.
Warranty Claim Procedure
- Ensure your warranty card has all the details filled in.
- Ensure the claiming battery is installed in your vehicle.
- Bring your vehicle with the battery and warranty card to the @The Wheel retail center where the purchase was made so that the vehicle charging system can be checked.
Important Notes
- Battery recharging is not covered under warranty and may necessitate payment for this service.
- The right to determine the adequacy of the warranty claim rests solely with the manufacturer or the manufacturer’s authorised representative.
Procedure for Battery Replacement
Arusha
Dar - Kamata
Plot No 9, Nyerere Rd
Cell: +255 710 826 423
Landline: +255 22 211 3326
Email: kamata@thewheel.co.tz
Dar - Kawe
Dar - Magomeni
Plot No 116, Block D,
Magomeni, Morogoro Rd
Cell: +255 679 287 701
Landline: +255 22 217 1887
Email: magomeni@thewheel.co.tz
Dar - Mikocheni
Dar - Oysterbay
Plot No 201, Haile Selassie Road
Cell: +255 652 919 431
Landline: +255 22 260 0607
Email: oysterbay@thewheel.co.tz